4.0/5, 2026-09-22
Really intuitive to use. The IA agent worked well when you requested any help to qualify any call. Just missing a Claude MCP for now.
Revenue intelligence for sales teams: records customer calls and emails, then surfaces deal risks, coaching points and forecasts.
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Claim this pageAbout Gong
Gong records and transcribes the calls, video meetings and emails a sales team has with its customers, then analyses them to show what is really happening in each deal. Managers use the recordings to coach reps and to spot deals at risk, while reps get summaries and suggested next steps. Around this conversation data the company has built Gong Engage for prospecting sequences, Gong Forecast for pipeline and forecast reviews, Gong Enable for training based on real calls, and Gong Agents, which draft follow-ups and update the CRM. It is used by sales, customer success and revenue operations teams, mostly in B2B companies.
How teams use Gong
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Reviews
7Classic review
Maria P.
Sales·Frequent User·Payhawk·300 – 1 000 employees·France·used it 3 to 12 months
5
October 2026Good tool for sales
Gong has a good review for conversations -> synthesis -> good feedback -> you can have all transcripts -> good recording -> Very good UX
Quick review
Marion C.
Customer Success·Frequent User·Pleo·300 – 1 000 employees·France
4
June 2026On enregistre tous nos calls clients dans Gong et ils remontent dans Vitally. Le vrai plus, ce sont les scorecards : on tague un call comme kickoff d'onboarding et Gong vérifie les dix questions qu'on a définies, puis évalue le call, avec des scorecards différentes selon le type de call ou l'objectif du trimestre. On l'utilise aussi pour le forecast de churn mensuel par CSM. Les résumés et insights de coaching IA font gagner du temps mais restent un peu génériques ; pour un feedback concret, je préfère regarder le call en entier.
Quick review
Hugues L.
Sales·Frequent User·360Learning·300 – 1 000 employees·France
5
September 2026Deals and pipeline features of Gong with activity tracking, suggestion of next steps and automatic triggers are so efficient for tracking the team's pipeline!
